Terms of service

BUYER TERMS AND CONDITIONS

Last updated: august 2025 (One World eCom Version: 3.0)

Preamble

One World eCom is the e-commerce partner of Mr Stiff ("Brand") that operates this online webstore ("Webstore"). We act as the merchant of record for the Brand’s international transactions, selling in our name and on behalf of the Brand those products or services made available on the Webstore (“Products”).

By placing an order for Products with us ("Order") you unconditionally agree to us acting as the merchant of record on these Terms of Sale, and to our Privacy and Cookies Policy (collectively, the "Terms").

If you disagree with these Terms, please do not complete your Order.

These Terms are written in, and governed by, the English language. Any translations are provided for convenience only, unless otherwise required by applicable law.

The One World eCom contracting party under these Terms (also referred to hereunder as “One World eCom,” “we,” or “us”) is the legal entity listed on your receipt. 

If you are a ‘consumer’ (as defined by applicable law) residing in Australia, Brazil, Canada, Japan, European Economic Area (EEA) countries, the United Kingdom or the United States, please refer to Annex I below for additional specific terms which may apply to your Order.

1. PLACING YOUR ORDER AND ORDER CONFIRMATION

To place an Order, you must fill in all required information and click the “Pay and Place Order” button (or a button with similar wording) at checkout. You agree to always provide valid, current, and accurate information about yourself. Please review your personal details and Order details carefully, as the checkout process allows you to identify and correct any input errors before submitting your Order.

The checkout page displays the Products, their prices, delivery/shipping costs (if any) (“Delivery Costs”), and any import duties, taxes, or charges that may apply for clearance of the Order into the delivery destination (collectively, “Duties & Taxes”). Duties & Taxes amounts may not always be available for pre-payment; please see Section 3 below for further details.

You may have the option to purchase Products in your local or chosen currency. Please note that due to exchange rate fluctuations, prices may vary over time; however, the total Order amount as presented at checkout when you complete your Order will not be affected by such fluctuations. The Webstore displays Product images and descriptions. Minor differences may occur between displayed images and received Products (for example, in color or texture), and dimensions may vary slightly.

Payment options available to you will be presented on the checkout page, depending on your location. Although this Webstore is branded and operated in cooperation with [Brand], your purchase contract is concluded with One World eCom, which acts as the merchant of record. One World eCom will process your payment using one of its third-party payment processors (including any tools, technology, or services they provide). In some locations, your payment may be processed by one of our intra-group affiliates; such payment will be treated as payment to One World eCom.

The information in these Terms, as well as data presented on the Webstore and at checkout, constitutes an “invitation to offer” only. No commitment to sell or supply Products is made until you receive an email explicitly confirming that your Order has been accepted (“Order Confirmation”). The contract for the sale of Products comes into effect only upon Order Confirmation and is concluded in the country from which the Products are dispatched. If shipping, delivery, or fulfillment cannot be completed, you will be notified by email, and any applicable refund will be processed promptly.

Orders may be subject to fraud checks and other mandated regulatory checks, such as 'denied parties screening', or any other case of suspicion that the identity, address, email, or payment information provided were used fraudulently or in an unauthorized manner. In some cases, we may require you to provide additional verifications and information as a pre-condition to Order Confirmation/fulfilment.

There are various circumstances under which your Order may be declined or cancelled, either in full or in part, before or after an Order Confirmation was issued. We reserve the right, at our sole discretion, to take such action for reasons such as (but are not limited to): Orders that failed the fraud or regulatory checks; Orders deemed abnormal or suspected of being placed in bad faith; Orders not placed by Consumers; cases where the provided payment information cannot be verified; or situations where a Product included in the Order is unavailable. Certain Products may be subject to quantity limit, on a per- order, address, or any other criteria basis. Such Orders may be declined or cancelled at any time.

An Order may also be declined or cancelled in case of actual or suspected errors, whether such error is related to us, you, or any third party. Errors may refer to good faith, genuine, or honest mistake without which the Order would not have been placed, accepted or dispatched, and a contract to sell the Product(s) would not have been agreed upon. By way of example, unusual low price of an item that is typically priced significantly higher, absent of a legitimate sale or promotion. This also extends if the error was exploited to purchase unusual quantity of items. In such erroneous circumstances, we are under no obligation to accept or honor the Order.

Whenever an Order is cancelled or declined, you will be refunded pursuant to these Terms, provided that your payment was processed successfully. We are not obligated to provide a specific reason for declining or cancelling any Order unless otherwise mandated by applicable law.

2. PAYMENTS

If you used a payment method that supports pre-authorization (e.g. most credit cards), the payment amount will first be authorised and will be captured (charged) at the latest on Product dispatch. Other methods (such as PayPal or other e-wallets) are likely to be charged immediately upon Order Confirmation. In any case, the full amount of your Order will be charged even if the shipment is split, or for pre-orders. The Order will appear on your transaction statement as a transaction placed with "One World eCom // Brand name" (or substantially similar language).

Some payment methods may offer or support different timing than as described above, and that will not be in our control.

Your bank, card issuer, or chosen payment method may impose additional charges, fees, or surcharges (such as foreign transaction/cross-border fees), determined by your financial institution’s policies. One World eCom is not liable for, and may not have knowledge or control over, such charges.

We take your payment security seriously and safeguard your payment details by implementing strong security measures. While we strive to maintain the highest levels of protection, please be aware that neither One World eCom nor the Brand can be held liable for loss you may suffer as a consequence of a third party accessing your payment or account credentials.

Special terms for specific payment methods:

Klarna Invoice: Offered in select jurisdictions. Terms apply as outlined here. Klarna terms and privacy policy will apply independently of One World eCom.

Cash on Delivery (COD): Available in select regions. Products will only be handed over upon full payment and signed confirmation.

3. DUTIES AND TAXES

Duties & Taxes may either be included in the Product price or shown separately at checkout. If they are not included in the Product price, you may have the option to pre-pay them during checkout. These options are not available for all destinations. Please check the shipping page for regions where Duties & Taxes are excluded, or contact the brand’s customer support before placing your Order.

When pre-paid, One World eCom will remit Duties & Taxes to the appropriate authorities on your behalf. If you place separate Orders, additional import charges may apply and will be your responsibility.

If you do not pre-pay Duties & Taxes, you will be responsible for paying them directly upon import. Any estimate shown during checkout is for guidance only and is non-binding.

Failure to pay Duties & Taxes may result in refusal of delivery, return shipping fees, or other penalties. One World eCom is not responsible for such costs and may deduct them from any refund amount, where applicable.

Except where required by law or explicitly stated otherwise, Duties & Taxes are non-refundable. You may, however, be able to apply directly to your local customs authority for a drawback or refund.

4. TITLE; RISK; IMPORTER OF RECORD

The title to the Products ordered transfers from One World Ecom to you before import, and risk transfers to you upon delivery at the address specified in your Order. If you did not pre-pay Duties & Taxes, the transfer point will be at the port of entry in the import destination.

You are the 'importer of record' of the Product. One World Ecom (or our agent) only facilitates the importation on your behalf, acting as your agent. In some cases, we may act as the 'declarant' solely to facilitate customs clearance (however this does not change your status as importer).

Before ordering, check the standards for using the product in your destination. Products ordered for destinations with different standards cannot be returned for this reason, and no liability will be assumed in any circumstances which may arise from purchasing Products without the correct standards for your destination. You are responsible for ensuring the Product can be lawfully imported into your destination. You must comply with all applicable laws, regulations, certifications, and rules of the import destination.

Please note that the Product and its documentation (e.g., packaging, manuals, care labels, instructions, safety warnings) may not be in your language. Manufacturer's services or parts may not be available in your location. Powered products may not match your destination's standards, regulations, or specifications. Please ensure suitability of the Product for your needs prior to placing an Order, including ensuring safe access to your delivery address.

One World Ecom may use customs brokers or fiscal representatives for the purposes of clearing Products into your destination on your behalf. For such purpose, One World Ecom or its affiliates may also serve as a ‘customs declarant’ in their own name, acting on your behalf. By agreeing to these Terms, you consent and authorize us and such parties to act on your behalf (as an agent, declarant or otherwise) to:

(a) transact with relevant authorities,

(b) complete, submit and execute related documents for the import and clearance of Products,

(c) facilitate payment of Duties & Taxes and customs clearance, and

(d) if applicable, return such Products (subject to these Terms).

For clarity, any purchase of Products under a tax exemption (i.e., by submitting your VAT number) will still be classified by One World Ecom as a personal import transaction. You hereby agree and acknowledge that the Products you purchased under such exemption are for your own use and not for resale.

5. FULFILMENT, HANDLING AND DELIVERY

Your Order's delivery and fulfilment are handled by service providers, selected and managed by One World Ecom or the Brand. Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such constraints on the Webstore or during checkout, and you should not be able to complete an Order containing such limitations. We reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered, even after Order Confirmation.

Delivery dates provided during checkout (or on the Webstore) are typically estimates, unless explicitly stated otherwise. Your Order will be delivered by the latest date specified at checkout based on your selected delivery method, or if no date is specified, within 30 days of Order Confirmation, barring exceptional circumstances (like pre-orders). Please note that delivery capabilities and timing depend on your address and chosen delivery method. Different parts of your Order may arrive on separate dates.

If you receive a notification of attempted delivery, it is your responsibility to contact the Fulfilment Provider using the provided details to arrange re-delivery. Efforts will be made to deliver your Product according to the Order details.

Delivery is considered complete when the Product reaches the address you specified in the Order. In cases where you failed to pay Duties & Taxes (which were not pre-paid at checkout), delivery will be considered complete on arrival of the Product to the port of entry of the destination country.

6. SPECIAL PROVISIONS PERTAINING TO SPECIFIC PRODUCTS

DIGITAL GOODS

This Section applies to any purchase of a Product which is a Digital Goods Product (as defined below), and will govern with respect to such purchases in the event of any conflict between this Section and other provisions of these Terms.

"Digital Goods Product" means a digitally formatted Product (rather than a physical object), such as software, e-books, digital files, 3D models, audio and video files, online courses, and other forms of digital content available for purchase through the Webstore’s checkout.

All Digital Goods Products are protected under applicable intellectual property, copyright, and trademark laws. The contract for the sale of Digital Goods Products comes into effect only upon Order Confirmation and is concluded in the country where you reside.

Upon purchasing Digital Goods Products, consumers are granted a license to use them strictly in accordance with the Brand's licensing terms, which are incorporated herein by reference. Unless otherwise specified, this license is limited, non-exclusive, non-transferable, non-sublicensable, does not confer ownership of the Digital Goods Products, and is intended solely for personal use.

Subject to the consumer's rights under applicable law, Digital Goods Products are provided "as-is" without any warranties of any kind, either express or implied, including any warranty that the Digital Goods Products will meet your requirements, be error-free, or be available without interruption.

All sales of Digital Goods Products are final unless explicitly specified otherwise by applicable law or the Brand’s policy. Furthermore, if a cooling-off withdrawal period applies, please be aware that once you download or access the Digital Goods Products, the right to withdraw is forfeited.

PERSONALIZED PRODUCTS

This Section applies to any purchase of a Product which is Personalized and custom-made, and will govern with respect to such purchases in the event of any conflict between this Section and other provisions of these Terms.

Personalized and custom-made Products are made specifically for you based on the details you provide. Please ensure all customization details are accurate when placing your order. Personalized Products are non-returnable and non-refundable, unless faulty or damaged upon receipt. Once Order Confirmation is sent, you cannot change or cancel your Order.

We reserve the right to refuse personalized orders at our discretion. In cases of inappropriate use of this service, your Order will be cancelled and fully refunded or sent without personalization.

7. SPECIAL SALES AND OFFERINGS

The Brand may offer opportunities to participate in limited-time/quantity campaigns, competitions, raffles, product drops, or similar offerings for the purchase of Products from us (each a “Campaign”). These Campaigns may be available through the Webstore, mobile apps, or other third-party platforms (Campaign Platforms). Campaign-purchased Products may be subject to specific terms and conditions (“Campaign Rules”) in addition to these Terms. These Campaign Rules, if applicable, will be made available on the relevant Campaign Platform.

By participating in a Campaign, you agree to be bound by both these Terms and the Campaign Rules, including any specific provisions regarding returns, refunds, and cancellations. In case of any conflict between these Terms and the Campaign Rules, the Campaign Rules will prevail.

If you are announced as a Campaign winner (as determined and notified by the Brand according to the Campaign Rules), One World Ecom will automatically process your Order using the payment, billing, and shipping details you provided during registration. By participating, you confirm the accuracy of these details.

RETURNS POLICY

This returns policy does not apply to faulty Products or other excluded items detailed in Section 9 or the Brand’s policy. Please check the Brand's policy on the Webstore for any additional limitations. Return requests must be made within 14 days of the Order placing date, unless otherwise stated in the Brand's policy or required by applicable and explicitly prevailing consumer law. To return eligible Products, please follow the below instructions:
Use the returns portal or Brand's customer support to inform us of your intent to return the Product. Link to the portal will be available on the Webstore or provided in the transactional emails if available. Follow the return instructions and provide the required information (e.g. proof of purchase, Order identification number and the email address used for the Order), indicate the returned items and the quantity thereof, and select the applicable return method (selection options may not always be available). You will receive a Return Product Authorization (RMA) number, and if available, return shipment label. Please send back the items promptly, and in any event within 14 days of communicating your cancellation.

Unless otherwise explicitly stated in the Brand’s policy, items must be returned in new, unused condition, with all original packaging, labels, accessories, and documents intact. Returns are subject to quality control. Refunds may be refused or the Product devaluation will be deducted from the refund amount if the returned items do not meet standards.

when a refund is approved you will be reimbursed for the returned Products price. Original delivery costs will not be reimbursed unless explicitly stated otherwise in the Brand’s policy or if required by applicable law (e.g. for faulty products or in case of return pursuant to the cooling off right as set forth in Annex I, to the extent applicable). 

Costs incurred for returning items will not be reimbursed unless explicitly stated otherwise in the Brand’s policy. In some destinations return shipping costs may be pre-paid, if such an option is available to you it will be explicitly stated in the returns portal. Duties & Taxes are typically non-refundable, for further information please see clause 3.5 above. You retain sole responsibility for any loss or damage to the returned items until they are received in the returns facility. You should therefore consider using a tracked courier service and ensure adequate insurance for returned items.

Reimbursement will typically be made through your original payment method, except for COD (cash on delivery) purchases (if available), where refunds will be processed through your bank or PayPal accounts.The separate legal cancellation rights for EEA Consumers and withdrawal rights for UK Consumers are not generally affected by the policy in this Section. For further details, see Annex I.

LIMITATION ON RETURNS POLICY, WITHDRAWAL RIGHTS AND CANCELLATION RIGHTS:

TO THE FULLEST EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, CERTAIN TYPES OF PRODUCT ARE NOT ELIGIBLE FOR CANCELLATION, WITHDRAW OR RETURNS, INCLUDING THE FOLLOWING: FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY), COLLECTIBLES, MYSTERY BOXES, SWIM WEAR OR OTHER PRODUCT WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY. ADDITIONALLY, THERE IS NO RIGHT TO CANCEL, WITHDRAW FROM OR TO RETURN A PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED, UNLESS THERE IS A MANUFACTURING ERROR OR PRODUCT DEFECT. WE RESERVE THE RIGHT TO REFUSE PERSONALISED ORDERS AT OUR DISCRETION. IN THE CASE OF INAPPROPRIATE USE OF THIS SERVICE, YOUR ORDER WILL BE CANCELLED AND FULLY REFUNDED OR SENT WITHOUT PERSONALISATION.

Only the buyer will be entitled to any rights of return, cancellation or withdrawal (as applicable) and a refund of applicable monies. In no event will a person who has received the Order as a gift be entitled to receive a refund.

This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.

LIMITED WARRANTY; RETURNS POLICY FOR FAULTY PRODUCT RETURNS

If you receive a damaged or faulty Product, or if it develops a fault, you may have legal remedies available under applicable law, depending on when you notify the Brand of such faults. To report an issue, inform the Brand as soon as possible, preferably in writing, indicating your name, email address, delivery address, and order number or reference. This process does not affect your legal rights under applicable law.

Warranty validity may vary by destination. Some locations may offer only limited warranty coverage. When valid, the warranty period is specified in the product description. Consumers in certain jurisdictions may have additional legal rights under local legislation governing consumer goods sales, including laws implementing the EU directive 2019/771. These rights are not affected by this limited warranty.

Defects, faults or damage caused by accidents, the user, improper use, or normal wear and tear are not covered by the warranty.

LIABILITY

Certain liabilities cannot be excluded under applicable law, particularly those related to personal injury, death, or fraud. These Terms do not affect your legal rights under applicable and explicitly prevailing consumer legislation, including those relating to faulty products.

Subject to these exceptions, in no event will One World eCom or the Brand have any liability for any losses, any consequential, indirect, incidental, special, exemplary, or punitive damages whether arising out of breach of contract, tort (including negligence) or otherwise, howsoever caused including arising directly or indirectly from or in connection with these terms. Any liability, if so exists, shall not exceed the purchase price of the relevant product and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted. The liability of One World eCom and Brand to you for loss or damage of any kind arising out of these terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

One World eCom and the Brand are not responsible for any loss or damages caused by unauthorized use of your payment card on the checkout, and One World eCom and the Brand are not responsible for notifying your card issuer or any law enforcement authority in these instances.

One World eCom and the Brand will not be liable for any failure or delay in the performance of their obligations hereunder, and not be deemed to be in breach of the Terms, and will be allowed to cease performing, for so long as, and if such cessation, failure or delay directly results from an event beyond reasonable control that affects the ability to perform any obligation hereunder, including, any delay or stoppage due to strikes, lockdowns, labor disputes, acts of God, civil commotions, fire or other casualty, governmental act, action or inaction, actions or inactions of customs clearance, closure or decision of governmental offices, or other official actions,  internet or other infrastructure failures, acts of war, terror or terrorism, or industry-wide disruption in the supply chain.

You must allow reasonable opportunity to remedy any matter before incurring costs to remedy it yourself.

We cannot guarantee uninterrupted or error-free operation of the Webstore or checkout. We reserve the right to suspend these services without notice for repair, maintenance, improvement or technical reasons.

INTELLECTUAL PROPERTY RIGHTS

The webstore is intended solely for your personal, non-commercial use. Any other use of the checkout's material and content is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the checkout's content. Furthermore, you agree not to assist or facilitate any third party in doing so.

GOVERNING LAW AND DISPUTES

These Terms are governed by and construed in accordance with the laws of the Netherlands.

If any mandatory consumer protection law in your country explicitly prevails over Dutch law, then, to the extent of such mandatory provisions, that law will apply.

If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms.

You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.

To the fullest extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of the Netherlands.

MISCELLANEOUS

Communications will be in English and made electronically. For questions or complaints regarding your Order, please approach the Brand directly (a link will be made available on the Webstore or in your transactional emails), if you have any questions regarding One World eCom, please contact us eu@oneworldecom.com <> https://www.oneworldecom.com/ or our applicable trading address.

Failure to enforce any right does not waive future enforcement. Headings are for information only and not binding. We may assign these Terms, or any part thereof, without your consent, but your rights and obligations remain unaffected. Non-parties cannot enforce these Terms unless expressly stated otherwise.

Without prejudice to any provision in the respective Privacy Policy, One World eCom and the Brand reserve the right to access, read, preserve, disclose and use information related to Orders and checkout use as One World eCom reasonably believes is necessary for legal compliance, Terms enforcement, addressing technical issues, responding to support requests, or protecting rights and safety. The Webstore and checkout may link to third-party services/websites not controlled by One World eCom. We are not responsible for their content or practices. You are solely responsible for using these third-party services and release One World eCom from related liability. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party services/websites that you may choose to visit.

One World eCom may modify these Terms at any time, with changes effective upon posting. Your continued use indicates agreement, but changes will not affect existing Orders. These Terms constitute the entire agreement regarding Orders. If any provision is deemed invalid or unenforceable, it will be enforced to the greatest extent permitted by law, and the parties agree to its substitution by a lawful provision that gives effect to the original intent of the parties as closely as possible. The remaining provisions will remain in full force and effect.

Trading address:

One World eCom B.V.
Tijnmuiden 59
1046AK, Amsterdam
The Netherlands

admin@oneworldecom.com

Terms of service Mr Stiff (Brand)

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the reflection period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the entrepreneur in the event of withdrawal

Article 10 - Exclusion of right of withdrawal

Article 11 - The price

Article 12 - Compliance and additional warranty

Article 13 - Delivery and execution

Article 14 - Duration transactions: duration, cancellation and extension

Article 15 - Payment

Article 16 - Complaints procedure

Article 17 - Disputes

Article 18 - Industry guarantee

Article 19 - Additional or deviating provisions

Article 20 - Changes to the general terms and conditions of Stichting Webshop Keurmerk

 

Article 1 - Definitions

In these conditions the following definitions apply:

1. Additional agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;

2. Reflection period : the period within which the consumer can exercise his right of withdrawal;

3. Consumer :  the natural person who does not act for purposes related to his trade, business, craft or profession;

4. Day : calendar day;

5. Digital content : data produced and delivered in digital form;

6. Duration agreement : an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;

7. Durable data carrier : any tool - including e-mail - that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;

8. Right of withdrawal : the consumer's option to cancel the distance contract within the cooling-off period;

9. Entrepreneur : the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services remotely to consumers;

10. Distance contract : an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and/or services, in which exclusive or joint use is made of up to and including the conclusion of the agreement. uses one or more techniques for remote communication;

11. Model withdrawal form : the European model withdrawal form included in Appendix I of these conditions;

12. Distance communication technology : means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time;
    
     

Article 2 – Identity of the entrepreneur

Name of entrepreneur

Company Name: Natura Medica OÜ

Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 8a, 11415, Estonia

Company Registration Number: 12349475

VAT/Tax Number(s): EE101602242

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

4. In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. .

 

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

3. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer.

 

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

4. The entrepreneur can, within legal frameworks, inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

5. The entrepreneur will send the following information to the consumer at the latest upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

1. the visiting address of the entrepreneur's branch where the consumer can go with complaints;

2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

3. the information about warranties and existing after-sales service;

4. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;  

5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

6. if the consumer has a right of withdrawal, the model withdrawal form.

1. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

 

Article 6 – Right of withdrawal

For products:

1. The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).

2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:

3. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for multiple products with different delivery times.

4. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;

1. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, received the first product.

For services and digital content that is not supplied on a tangible medium:

1. The consumer can terminate a service agreement and an agreement for the delivery of digital content that has not been delivered on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).

2. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

 

Extended reflection period for products, services and digital content that is not delivered on a tangible medium if no information is provided about the right of withdrawal:

1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

2. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

 

Article 7 – Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.

2. The consumer is only liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

 

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.

3. The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.

6. If the consumer revokes after having first expressly requested that the performance of the service or the supply of gas, water or electricity that are not prepared for sale in a limited volume or specific quantity commences during the cooling-off period, the consumer is the entrepreneur. amount due that is proportional to that part of the obligation fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.

7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity that are not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:

8. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal or the model form for withdrawal, or;

9. the consumer has not expressly requested the start of the performance of the service or delivery of gas, water, electricity or district heating during the cooling-off period.

1. The consumer will not bear any costs for the full or partial delivery of digital content not delivered on a tangible medium, if:

2. prior to delivery, he has not expressly agreed to commence performance of the agreement before the end of the cooling-off period;

3. he has not acknowledged that he loses his right of withdrawal when granting his consent; or

4. the entrepreneur has failed to confirm this statement from the consumer.

1. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

 

Article 9 - Obligations of the entrepreneur in the event of withdrawal

1. If the entrepreneur enables the notification of withdrawal by the consumer electronically, he will immediately send a confirmation of receipt after receiving this notification.

2. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier.

3. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

 

Article 10 – Exclusion of right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement:

1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period

2. Agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;

3. Service agreements, after full performance of the service, but only if:

4. the performance has started with the express prior consent of the consumer; and

5. the consumer has stated that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement;

1. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, freight transport, car rental services and catering;

2. Agreements relating to leisure activities, if the agreement provides for a specific date or period of execution;

3. Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

4. Products that spoil quickly or have a limited shelf life;

5. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;

6. Products that, by their nature, are irreversibly mixed with other products after delivery;

7. Alcoholic drinks whose price was agreed upon when concluding the agreement, but delivery of which can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

8. Sealed audio, video recordings and computer software, of which the seal has been broken after delivery;

9. Newspapers, periodicals or magazines, with the exception of subscriptions thereto;

10. The supply of digital content other than on a tangible medium, but only if:

11. the performance has started with the express prior consent of the consumer; and

12. the consumer has stated that he thereby loses his right of withdrawal.

 

Article 11 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

1. these are the result of legal regulations or provisions; or

2. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.

1. The prices stated in the offer of products or services include VAT.

 

Article 12 – Compliance with agreement and additional warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill his part of the agreement.

3. An additional guarantee means any obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in the event that he has failed to fulfill his part of the agreement. .

 

Article 13 – Delivery and execution

1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has communicated to the entrepreneur.

3. Taking into account what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.

4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.

5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

 

Article 14 – Duration transactions: duration, cancellation and extension

Termination:

1. The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.

2. The consumer can terminate an agreement that has been entered into for a fixed period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed duration, taking into account the agreed cancellation rules and a notice period of at least maximum one month.

3. The consumer can terminate the agreements referred to in the previous paragraphs:

- cancel at any time and not be limited to cancellation at a specific time or in a specific period;

- at least cancel in the same manner as they were entered into by him;

- always cancel with the same notice period as the entrepreneur has agreed for himself.

Extension:

1. An agreement that has been entered into for a specific period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.

2. Notwithstanding the previous paragraph, an agreement that has been entered into for a fixed period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer refuses to accept this extended agreement. may terminate the extension with a notice period of no more than one month.

3. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is a maximum of three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

4. A limited-term agreement for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

 

Article 15 – Payment

1. Unless otherwise stated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after concluding the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.

2. When selling products to consumers, the consumer may never be obliged to pay more than 50% in advance in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.

3. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

4. If the consumer does not fulfill his payment obligation(s) on time, he is, after the entrepreneur has informed him of the late payment and the entrepreneur has granted the consumer a period of 14 days to still fulfill his payment obligations, after the If payment is not made within this 14-day period, statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The entrepreneur may deviate from the stated amounts and percentages for the benefit of the consumer.

 

Article 16 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the Stichting Webshop Keurmerk website ( http://keurmerk.info/Home/MisbruikOfKlacht ). The complaint will then be sent to both the relevant entrepreneur is sent to the Webshop Keurmerk Foundation.

5. If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after submitting the complaint, a dispute arises that is subject to the dispute settlement procedure.

 

Article 17 – Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

2. Disputes between the consumer and the entrepreneur regarding the conclusion or execution of agreements relating to products and services to be delivered or delivered by this entrepreneur, can be submitted by both the consumer and the entrepreneur to the Webshop Disputes Committee, with due observance of the provisions below. , PO Box 90600, 2509 LP in The Hague ( www.sgc.nl ).

3. A dispute will only be processed by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

4. The dispute must be submitted to the Disputes Committee in writing no later than twelve months after the dispute arose.

5. If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound to this choice. If the entrepreneur wishes to do this, the consumer must indicate in writing within five weeks of a written request made by the entrepreneur whether he wishes this or whether he wants the dispute to be dealt with by the competent court. If the entrepreneur does not learn of the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.

6. The Disputes Committee makes its decision under the conditions set out in the regulations of the Disputes Committee ( http://www.degeschilcommissie.nl/over-ons/de-commissies/2701/webshop ). The decisions of the Disputes Committee are made by way of binding advice.

7. The Disputes Committee will not handle a dispute or will stop handling it if the entrepreneur has been granted a suspension of payments, has become bankrupt or has actually terminated his business activities before a dispute has been handled by the committee at the hearing and a final decision has been made. has been pointed out.

8. If, in addition to the Webshop Disputes Committee, another recognized disputes committee or affiliated with the Stichting Disputes Committees for Consumer Affairs (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Stichting Webshop Keurmerk is responsible for disputes mainly relating to the method of distance sales or service provision. preference authorized. For all other disputes, the other recognized dispute committee affiliated with SGC or Kifid.

 

Article 18 – Industry Guarantee

1. Stichting Webshop Keurmerk guarantees compliance with the binding advice of the Stichting Webshop Keurmerk Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after it was sent. This guarantee is revived if the binding advice has been upheld after review by the court and the judgment demonstrating this has become final and final. Up to a maximum amount of €10,000 per binding advice, this amount will be paid to the consumer by Stichting Webshop Keurmerk. For amounts greater than €10,000 per binding advice, €10,000 will be paid out. For the excess, the Webshop Keurmerk Foundation has a best efforts obligation to ensure that the member complies with the binding advice.

2. To apply this guarantee, it is required that the consumer makes a written appeal to Stichting Webshop Keurmerk and that he transfers his claim against the entrepreneur to Stichting Webshop Keurmerk. If the claim against the entrepreneur amounts to more than €10,000, the consumer is offered to transfer his claim insofar as it exceeds the amount of €10,000 to Stichting Webshop Keurmerk, after which this organization will make the payment in its own name and at its own expense. will legally demand this in order to satisfy the consumer.

 

Article 19 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

 

Article 20 – Changes to the general terms and conditions of Stichting Webshop Keurmerk

1. Stichting Webshop Keurmerk will not change these general terms and conditions without consultation with the Consumers' Association.

2. Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, with the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.